Refund policy
Return & Exchange Policy
At FOLD, we take pride in crafting quality leather goods. Please read our exchange policy carefully before placing your order.
Exchanges Only — No Refunds We do not offer cash refunds. If you receive a defective or damaged item, we will exchange it for the same product, subject to availability.
Personalized / Embossed Items Any product with a name, initials, or custom text embossed on it is made specifically for you and cannot be exchanged or returned under any circumstances. Please double-check all personalization details before placing your order.
Exchange Eligibility To be eligible for an exchange, your item must:
- Be unused and in its original condition
- Be returned within 3 days of delivery
- Include original packaging
How to Request an Exchange Contact us within 3 days of receiving your order via WhatsApp at 03451231426 with your Order ID and photos of the issue. Do not send any item back without contacting us first.
Damaged or Wrong Items If you received a damaged or incorrect item, we sincerely apologize. Contact us immediately and we'll make it right at no cost to you.